Contacting support: tickets and WhatsApp
Open a support ticket and follow the team's replies, or message us directly on WhatsApp during support hours.
Opening a ticket
- Open the Support page from the menu and click the button to create a new ticket.
- Write a clear subject and choose a category: technical, billing, account, feature request or other.
- Describe the problem in the message, attach a screenshot or file if useful, then send.
Following your ticket
- A ticket moves through these statuses: open, awaiting reply, resolved and closed.
- When the support team replies you get a bell notification and an email, and you read the reply inside the ticket.
- You can reply at any time; replying to a resolved ticket reopens it, and you can close it yourself once the problem is solved.
WhatsApp support
From the Help button at the top of the screen, click Message us on WhatsApp. A chat opens with a ready message naming the page you were on and your account. The same panel shows the Support hours and whether support is available right now.
Tips for a faster answer
- Open a separate ticket for each problem.
- Click Copy diagnostics in the Help panel and paste it into your message.
- Mention the steps that led to the problem and when it happened.
If your account belongs to an agency, support is provided by the agency itself through the contact details shown in the Help panel.