Refund Policy

Last updated: 11 September 2026

This Refund Policy applies to FortuneCode CRM, operated by Fortune Code ("we", "our", or "us"), and forms part of our Terms of Service.

1. Try Before You Pay

Every plan can be trialled free of charge before any payment is taken. We recommend using the trial to confirm the service fits your business, because it is the same product you will be paying for.

2. 14-Day Refund on a First Subscription

If you are unhappy with your first paid subscription, tell us within 14 days of the charge and we will refund it in full. You do not need to give a reason.

This applies once per customer, to the first payment only.

3. Renewals

Renewal charges are not automatically refundable, because you are told before each renewal and can cancel at any time beforehand.

If a renewal charged you unexpectedly — for example you intended to cancel and did not — contact us within 7 days of the charge. If the account shows little or no use in that period, we will refund it.

4. Annual Plans

An annual plan is covered by the same 14-day first-subscription refund above. After 14 days an annual plan is not refunded pro rata, but you keep access for the full period you paid for, and you can cancel renewal at any time.

5. Messaging Charges Are Not Refundable

Charges for messages sent through third-party platforms — for example WhatsApp conversation fees — are not refundable once the message has been sent. We pay those to the platform on your behalf and cannot recover them.

Unused account balance can be refunded on request, less any charges already incurred.

6. When We Will Not Refund

Where an account has been terminated for breach of our Terms of Service.
Where a third-party platform has restricted or banned a number or account you connected. This is that platform's decision, and it is not a fault in our service.
Where the request falls outside the windows set out above.

7. If the Service Fails

If a fault on our side stops you using the service for a prolonged period, tell us. We will extend your subscription for the lost time or refund it, whichever you prefer — regardless of the windows above.

8. How to Request a Refund

Email [email protected] from the address on the account, with the account email and the approximate date of the charge.

We respond within 3 business days. An approved refund is returned by the original payment method, usually within 5–10 business days depending on your bank or card issuer.

9. Contact

Fortune Code
Website: https://fortunecode.org/
Email: [email protected]